Deskripsi Pekerjaan
Aim Recruit is proud to represent our client, a market leader in the automotive parts and logistics industry. We are seeking a dedicated and detail-oriented Customer Coordinator to join their dynamic team in the West Region. In this critical role, you will ensure the seamless fulfilment of orders for automotive parts, bridging the gap between customer demand and operational capacity.
As a Customer Coordinator, you will be the primary point of contact for key clients. Your responsibilities will encompass the entire order lifecycle, from processing initial requests through our ERP system to coordinating with logistics partners for timely delivery. You will proactively track shipments, resolve discrepancies, and maintain accurate customer records. This is an active role that requires constant communication and a proactive approach to problem-solving, ensuring high levels of customer satisfaction.
Why Join Our Client? Our client is committed to nurturing talent and offers a supportive work environment. They provide excellent on-the-job training and clear pathways for career advancement. You will have the opportunity to work with a dedicated team in the West Region, equipped with the resources you need to succeed.
If you have a background in logistics, supply chain, or customer service, and are looking for a challenging role in a fast-paced environment where you can make a tangible impact in the automotive logistics sector, we want to hear from you. Take ownership of your career and apply today!
Tanggung Jawab
- Manage daily customer inquiries and order processing via phone, email, and the ERP system.
- Coordinate with logistics, warehousing, and freight forwarders to guarantee timely delivery of automotive parts.
- Track and trace shipments, proactively updating clients on the status of their orders.
- Resolve customer issues, returns, and shipping discrepancies efficiently and professionally.
- Maintain accurate records of all customer interactions, transactions, and feedback.
- Assist in inventory management and monitoring stock levels for fast-moving automotive parts.
- Prepare and issue essential shipping and billing documentation.
- Work closely with the sales and supply chain teams to identify opportunities for process improvement.
Kualifikasi
- Nitec, Diploma, or Degree in Logistics, Supply Chain Management, Business Administration, or a related field.
- At least 1 to 2 years of experience in Customer Service, Logistics Coordination, or Order Fulfilment.
- Prior experience in the Automotive Parts industry is a strong advantage.
- Excellent communication skills in English (both verbal and written).
- Proficient in Microsoft Office Suite (Excel, Word, Outlook) and experienced with ERP systems.
- Strong organizational skills, problem-solving abilities, and acute attention to detail.
- A team player with a customer-centric mindset who thrives in a fast-paced environment.
- Ability to work independently and manage multiple priorities effectively.