Deskripsi Pekerjaan
Bumi Lancang Kuning Pusaka is seeking a dynamic Customer & E-Commerce Operational Manager to oversee our digital commerce ecosystem and customer service excellence. Join our innovative team in Jakarta where you'll drive operational efficiency while delivering exceptional customer experiences. This role offers competitive compensation, performance-based bonuses, and clear career progression pathways within our growing organization.
As a key operational leader, you'll bridge the gap between our e-commerce platforms and customer service teams, ensuring seamless transactions and satisfaction. You'll optimize processes, implement best practices, and leverage data-driven insights to enhance our digital footprint. We provide comprehensive training programs and a collaborative environment that fosters professional development.
Our company culture values innovation, customer-centricity, and operational excellence. If you're passionate about e-commerce growth and dedicated to building world-class customer experiences, this opportunity offers the perfect platform to advance your career while making tangible impacts on our business success.
Tanggung Jawab
- Manage end-to-end e-commerce operations including order processing, inventory management, and platform maintenance
- Lead and mentor customer service teams to ensure prompt issue resolution and service quality standards
- Develop and implement operational strategies to enhance customer satisfaction and retention rates
- Analyze operational KPIs and customer feedback to identify improvement opportunities
- Collaborate with marketing, sales, and logistics teams for integrated operational excellence
- Optimize e-commerce platform performance and user experience across digital channels
- Implement CRM best practices and customer journey mapping initiatives
- Prepare regular operational reports and performance dashboards for leadership review
Kualifikasi
- Bachelor's degree in Business Administration, E-commerce, or related field
- Minimum 3 years experience in e-commerce operations or customer service management
- Proven track record in leading cross-functional operational teams
- Strong proficiency with e-commerce platforms (Shopify, WooCommerce) and CRM systems
- Advanced analytical skills with experience in data-driven decision making
- Excellent communication and interpersonal abilities in Bahasa Indonesia and English
- Certification in Customer Experience Management or E-commerce Operations preferred
- Ability to thrive in fast-paced environments with multiple priorities