Deskripsi Pekerjaan
Are you a passionate professional dedicated to building lasting relationships and driving user satisfaction? PT Metro Insan Medika is seeking a dynamic Customer Engagement Manager to join our growing team in Jakarta Pusat. In this role, you will be the bridge between our innovative solutions and our valued clients, ensuring that every interaction delivers exceptional value and fosters long-term loyalty.
You will be responsible for developing and executing comprehensive engagement strategies, analyzing user feedback, and collaborating with cross-functional teams to improve service delivery. We are looking for a strategic thinker who is empathetic, data-driven, and excels at turning insights into actionable improvements. If you thrive in a fast-paced environment and are committed to professional excellence, we invite you to grow your career with us.
We offer a competitive compensation package, including an annual bonus and additional benefits designed to support your work-life balance and long-term success.
Tanggung Jawab
- Develop and implement strategies to increase customer satisfaction and retention.
- Act as the primary point of contact for key accounts to address concerns and identify growth opportunities.
- Analyze customer engagement metrics and provide actionable reports to the management team.
- Collaborate with the IT and Product teams to communicate user feedback and feature requests.
- Design and oversee onboarding processes to ensure a seamless experience for new clients.
- Manage end-to-end customer lifecycle programs to drive product adoption.
- Conduct regular satisfaction surveys and follow-up activities to maintain service quality standards.
Kualifikasi
- Minimum of 3-5 years of experience in Customer Success, Account Management, or Relationship Management roles.
- Bachelor’s degree in Business, Marketing, Communications, or a related field.
- Proven ability to build rapport and handle complex customer inquiries with professionalism.
- Strong analytical skills with proficiency in CRM software and data reporting tools.
- Excellent verbal and written communication skills in both Indonesian and English.
- Demonstrated ability to work collaboratively in a cross-functional environment.
- Strong problem-solving mindset and a focus on delivering customer-centric outcomes.