Deskripsi Pekerjaan
Are you passionate about delivering exceptional customer experiences? Join Carro, Southeast Asia’s leading automotive marketplace, as a Customer Engagement Officer. We are looking for a highly motivated and articulate individual to be the voice of our brand, helping customers navigate their car ownership journey with ease, transparency, and efficiency.
In this role, you will be at the forefront of our operations, acting as a bridge between our innovative digital platform and our valued customers. You will handle inquiries, resolve issues, and provide personalized support across multiple channels. If you thrive in a fast-paced environment and are eager to grow your career within a rapidly expanding tech-driven company, we want to hear from you.
Tanggung Jawab
- Manage incoming customer inquiries via phone, email, and live chat with professionalism and empathy.
- Provide accurate information regarding Carro’s automotive services, including vehicle listings, financing, and after-sales support.
- Troubleshoot and resolve customer concerns effectively to ensure high levels of satisfaction and retention.
- Maintain detailed records of customer interactions and feedback within our CRM system.
- Collaborate with internal departments (Sales, Operations, and Finance) to streamline issue resolution.
- Strive to meet and exceed individual and team performance KPIs regarding response time and quality of service.
- Contribute to process improvements by identifying recurring customer pain points.
Kualifikasi
- Diploma or Degree in any field; prior experience in Customer Service or Call Center environments is preferred.
- Exceptional verbal and written communication skills in English.
- Strong problem-solving abilities and a calm demeanor under pressure.
- Proficient in MS Office suite and comfortable navigating multiple software applications.
- Ability to work effectively in a fast-paced, high-growth startup environment.
- Strong interpersonal skills with a service-oriented mindset.
- Flexible and adaptable, with a willingness to work shifts if required.