Deskripsi Pekerjaan
Join Intikom Berlian Mustika as a Customer Engineer in Jayapura and become the technical backbone of our clients' IT infrastructure. In this pivotal role, you'll deliver exceptional technical support by installing, maintaining, and troubleshooting advanced IT systems and specialized banking devices. You'll be the trusted partner for clients across Papua, ensuring seamless operations through proactive monitoring, rapid issue resolution, and expert guidance. This position offers the opportunity to work with cutting-edge technology while making a tangible impact in Indonesia's eastern region. If you're passionate about technology and thrive in customer-facing technical environments, this role is your chance to excel in a dynamic and rewarding position.
Tanggung Jawab
- Install, configure, and maintain IT infrastructure and banking devices at client sites
- Diagnose and resolve technical issues through systematic troubleshooting methodologies
- Provide on-site and remote technical support with rapid response times
- Perform preventive maintenance and system updates to ensure optimal performance
- Document technical procedures, maintenance logs, and incident reports
- Collaborate with cross-functional teams to enhance service delivery standards
- Train clients on proper usage of IT systems and equipment
- Monitor system health and implement security best practices
Kualifikasi
- Bachelor's degree in Computer Science, IT Engineering, or related field
- Minimum 2 years of experience in technical support or infrastructure maintenance
- Strong knowledge of networking, hardware systems, and banking technology
- Proficiency in troubleshooting methodologies and diagnostic tools
- Excellent communication skills with ability to explain technical concepts clearly
- Certification in relevant technologies (e.g., CompTIA A+, Cisco CCNA) preferred
- Ability to work independently in remote locations with minimal supervision
- Valid driver's license for local travel requirements