Deskripsi Pekerjaan
Join Globe Telecom, the Philippines' leading telecommunications company, as a Customer Experience Ambassador. In this dynamic role, you will be the face of our brand, ensuring every customer interaction reflects our commitment to excellence and innovation. You will work in a fast-paced environment where your passion for service and problem-solving will directly impact customer satisfaction and loyalty.
As a Customer Experience Ambassador, you will engage with customers across various touchpoints, providing personalized support, resolving inquiries, and offering tailored solutions. You will collaborate with cross-functional teams to enhance customer journeys and contribute to continuous improvement initiatives. This is an excellent opportunity to grow your career in a company that values its people and invests in their development.
If you are energetic, empathetic, and dedicated to delivering world-class service, we want to hear from you. Apply now and be part of a team that connects Filipinos every day.
Tanggung Jawab
- Deliver exceptional customer service through multiple channels (phone, email, chat, and in-person) to address inquiries, concerns, and requests.
- Identify and resolve customer issues efficiently while ensuring a positive and memorable experience.
- Promote Globe Telecom products, services, and offers by educating customers on features and benefits.
- Gather customer feedback to help improve service quality and drive process enhancements.
- Maintain accurate records of customer interactions and transactions following company guidelines.
- Collaborate with team members to achieve individual and store/center performance targets.
- Stay updated on company policies, product knowledge, and industry trends to provide accurate information.
- Assist in handling escalated complaints by following protocols and coordinating with appropriate departments.
Kualifikasi
- At least a High School Diploma or equivalent; a Bachelor's degree in any field is an advantage.
- Proven experience in customer service, retail, or a related role (fresh graduates are welcome to apply).
- Excellent verbal and written communication skills in English and Filipino.
- Strong problem-solving abilities with a customer-centric mindset.
- Ability to work in a fast-paced environment and handle multiple tasks efficiently.
- Proficient in basic computer applications (MS Office, CRM tools).
- Flexible to work on shifting schedules, weekends, and holidays as needed.
- Must be willing to be assigned in various locations within Metro Manila.