Deskripsi Pekerjaan
Are you a passionate English speaker with excellent communication skills? Join Mitracomm Ekasarana as a Customer Experience Specialist and become an integral part of our commitment to exceptional service. This exciting opportunity in Semarang offers a competitive salary package of Rp 3.800.000 – Rp 4.500.000 per month, significant growth opportunities, and an excellent work-life balance.
As a Customer Experience Specialist, you will be the voice of our company, ensuring every interaction leaves a positive impression on our valued customers. You'll handle inquiries, resolve issues, and contribute to our mission of delivering outstanding customer service. If you have a passion for helping others and thrive in a fast-paced environment, this role is perfect for you.
At Mitracomm Ekasarana, we value our employees and provide a supportive work environment where you can develop your skills and advance your career. Our comprehensive training program will equip you with the knowledge and tools needed to succeed in this role. You'll also have the opportunity to work with a diverse team of professionals who are dedicated to providing the best possible customer experience.
Ready to join in June 2026? Apply now and take the next step in your career with a company that values your professional development and well-being. We look forward to welcoming you to our team!
Tanggung Jawab
- Handle customer inquiries via phone, email, and chat channels with professionalism and empathy
- Resolve customer issues efficiently and effectively to ensure satisfaction
- Document customer interactions and maintain accurate records
- Collaborate with team members to address complex customer concerns
- Meet or exceed performance metrics related to customer satisfaction and response times
- Continuously improve product knowledge to provide accurate information
- Contribute to process improvements to enhance the customer experience
Kualifikasi
- Fluent in English with excellent verbal and written communication skills
- Previous customer service or call center experience preferred
- Strong problem-solving abilities and a customer-centric approach
- Ability to work independently and as part of a team
- Proficient in using customer relationship management (CRM) software
- Adaptable and able to handle multiple tasks simultaneously
- Positive attitude and patience when dealing with challenging situations