Deskripsi Pekerjaan
Are you passionate about delivering exceptional customer experiences? PERSOL is looking for a dedicated Customer Experience Officer to join our vibrant team in the heart of Tanglin, Central Region. In this role, you will be the front-line ambassador for our brand, ensuring every interaction is seamless, friendly, and memorable.
Working a dynamic shift schedule with a 4-day work week, you will enjoy a balanced lifestyle while contributing to a collaborative, nature-inspired workplace. Your daily responsibilities will include handling inbound customer inquiries via phone, chat, and email, resolving issues efficiently, and documenting interactions in our CRM system. You will also partner with cross-functional teams to identify process improvements and share feedback that enhances overall service quality.
We believe in empowering our people. As part of PERSOL, you will receive ongoing training, access to wellness programs, and opportunities for career progression. If you thrive in a fast-paced environment, love solving problems, and want to be part of a team that values both performance and well-being, this could be the perfect fit for you.
Join us and enjoy competitive remuneration, health benefits, and a supportive culture that encourages innovation and personal growth. PERSOL is committed to fostering a diverse and inclusive workplace where every voice is heard and every contribution matters.
Tanggung Jawab
- Manage inbound customer calls, chats, and emails with professionalism and empathy.
- Resolve customer inquiries and complaints promptly, ensuring timely follow-up and resolution.
- Maintain accurate records of interactions and update the CRM system accordingly.
- Identify trends in customer feedback and communicate insights to improve service processes.
- Collaborate with internal teams to implement solutions that enhance customer satisfaction.
- Participate in shift scheduling, including weekends and public holidays, to ensure coverage.
- Support training and onboarding of new team members, sharing best practices.
- Uphold company policies and compliance standards in all customer interactions.
Kualifikasi
- Minimum 1–2 years of experience in a customer service or call centre role.
- Strong verbal and written communication skills in English.
- Proven ability to handle high-volume interactions while maintaining quality.
- Familiarity with CRM platforms and Microsoft Office tools.
- Excellent problem-solving skills and a proactive attitude.
- Ability to work rotating shifts and adapt to a 4-day work week schedule.
- Demonstrated teamwork and collaboration in a fast-paced environment.
- Relevant certifications or a diploma in customer service are a plus.