Deskripsi Pekerjaan
Join Original Home as a Customer Experience & Sales Support Specialist and become the heart of our European market operations! In this role, you will be the first point of contact for our valued customers, ensuring they receive exceptional support and guidance throughout their journey. Your warm and professional approach will help build lasting relationships and drive customer satisfaction to new heights.
As a key member of our team, you will handle customer inquiries, resolve issues, and provide detailed product information to enhance the shopping experience. Your ability to understand customer needs and provide tailored solutions will directly contribute to our sales success and brand reputation.
We are looking for a proactive and empathetic individual with excellent communication skills and a passion for customer service. If you thrive in a dynamic environment and are committed to delivering outstanding service, we invite you to apply and grow with us in the beautiful setting of Bali.
Tanggung Jawab
- Provide exceptional customer support via multiple channels (email, chat, phone)
- Handle customer inquiries and resolve issues in a timely manner
- Assist in the sales process by providing product information and guidance
- Build and maintain strong customer relationships to ensure satisfaction
- Collaborate with the sales team to understand customer needs and preferences
- Document customer interactions and maintain accurate records
- Continuously improve customer experience by providing feedback and suggestions
- Support European market-specific customer needs and cultural nuances
Kualifikasi
- Proven experience in customer service or sales support
- Excellent communication and interpersonal skills in English (and possibly other European languages)
- Ability to work in a fast-paced environment and handle multiple tasks
- Strong problem-solving and decision-making abilities
- Proficiency with customer relationship management (CRM) software and tools
- Experience in an international or multicultural environment is a plus
- Positive attitude and a passion for helping others
- Ability to work independently and as part of a team