Deskripsi Pekerjaan
Are you a dedicated professional passionate about creating memorable experiences for clients? Boedjang Group Indonesia is seeking a talented Customer Experience Specialist to join our dynamic team in Pontianak. In this pivotal role, you will serve as the bridge between our company and our valued customers, ensuring that every interaction is handled with the highest level of professionalism and care. We pride ourselves on our collaborative culture and are looking for an individual who thrives in a fast-paced environment and is eager to contribute to our success.
Your daily activities will involve managing a high volume of customer inquiries through various channels, including phone, email, and chat. You will be responsible for resolving complex issues with empathy, maintaining accurate records of all interactions, and acting as a brand ambassador for our organization. We offer a competitive salary package, comprehensive training programs, and a supportive workplace where your growth is a priority. If you are ready to leverage your skills in a rewarding setting, we encourage you to apply.
Tanggung Jawab
- Manage inbound and outbound customer communications via phone, email, and chat channels.
- Resolve customer inquiries and complaints with empathy and efficiency to ensure high satisfaction levels.
- Document all customer interactions and transactions accurately in the CRM system.
- Collaborate with sales and product teams to address feedback and improve service offerings.
- Identify opportunities to cross-sell products or services based on customer needs.
- Conduct regular follow-ups with customers to ensure continued satisfaction and loyalty.
Kualifikasi
- Bachelor’s degree in Communication, Marketing, or a related field.
- Minimum of 1-2 years of experience in customer service or support roles.
- Strong verbal and written communication skills in Bahasa Indonesia and English.
- Excellent problem-solving abilities and a patient demeanor.
- Proficiency in using CRM software and Microsoft Office Suite.
- Ability to work effectively in a fast-paced, team-oriented environment.