Deskripsi Pekerjaan
Join Satria Antaran Prima's dynamic Customer Experience team and become the voice of our valued customers! As a Customer Experience Specialist, you'll be instrumental in delivering exceptional service through our SAPX platform. This role requires empathy, problem-solving skills, and a passion for turning customer interactions into loyalty. You'll handle diverse inquiries, resolve issues efficiently, and contribute to continuous service improvements. We offer a collaborative environment where your contributions directly impact customer satisfaction and business growth. If you thrive in fast-paced settings and excel at building positive relationships, this is your opportunity to shine in Karanganyar's growing business landscape.
Tanggung Jawab
- Manage customer inquiries via SAPX platform with professionalism and empathy
- Resolve complaints and issues through multi-channel communication (phone, email, chat)
- Document interactions accurately in CRM systems for service continuity
- Collaborate with cross-functional teams to resolve complex customer needs
- Identify service improvement opportunities and implement solutions
- Maintain high customer satisfaction metrics (CSAT, NPS)
- Train on new products/services to ensure accurate information delivery
Kualifikasi
- Minimum SMA/SMK graduate; D3/S1 degree preferred
- 1+ years in customer service or call center environment
- Proficiency in SAPX or similar CRM systems
- Excellent Bahasa Indonesia communication skills (written & verbal)
- Strong problem-solving and conflict resolution abilities
- Ability to work shifts including weekends/holidays
- Basic computer literacy with Microsoft Office suite
- Customer-centric mindset with attention to detail