Deskripsi Pekerjaan
Join STACKph as a Customer Experience Specialist and become the voice of our valued customers! We're seeking empathetic professionals to deliver exceptional support through chat and email channels. Enjoy a competitive monthly salary, comprehensive health benefits, and clear career advancement opportunities. Our flexible work arrangements empower you to maintain work-life balance while making a real impact. If you thrive in dynamic environments where problem-solving meets genuine customer connection, this role is your gateway to professional growth with a forward-thinking company.
Tanggung Jawab
- Handle customer inquiries and resolve issues via live chat and email channels
- Maintain detailed documentation of customer interactions and resolutions
- Collaborate with cross-functional teams to address complex customer needs
- Adhere to service level agreements (SLAs) for response and resolution times
- Continuously improve product knowledge to provide accurate information
- Identify trends in customer feedback to contribute to service enhancements
- Uphold company standards for professionalism and brand representation
Kualifikasi
- High school diploma or equivalent; college degree preferred
- Minimum 1 year experience in customer service or support roles
- Excellent written and verbal communication skills in English
- Proficient in using CRM systems and digital communication platforms
- Strong problem-solving abilities with attention to detail
- Ability to multitask and prioritize in fast-paced environments
- Empathetic approach with positive conflict resolution skills