Deskripsi Pekerjaan
Are you ready to elevate your career with a global leader in customer experience? TTEC is actively hiring for our Novaliches site, and we are looking for passionate individuals to join our growing team. In this role, you will be the primary point of contact for our customers, ensuring they receive top-tier support and solutions that make their lives easier.
As a Customer Experience Specialist, you will report directly to a supportive Team Leader who is dedicated to your professional growth. You will contribute to the collective success of the team by delivering exceptional service and maintaining the high standards that TTEC is known for globally. We offer a vibrant work environment, state-of-the-art facilities, and a culture that celebrates diversity and performance.
This is more than just a job; it’s a career opportunity that offers a competitive monthly package of up to ₱28,000. Whether you are an experienced BPO professional or a motivated career-starter, TTEC provides the training and resources you need to excel. Join us in Novaliches and become part of a team that values your voice and rewards your hard work.
Tanggung Jawab
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy.
- Diagnose and resolve customer issues by providing accurate information and creative solutions.
- Document all customer interactions meticulously within the CRM system.
- Meet and exceed individual key performance indicators (KPIs) such as CSAT, AHT, and Quality scores.
- Collaborate with Team Leaders and colleagues to identify process improvements.
- Maintain up-to-date knowledge of client products, services, and policies.
- Ensure compliance with data privacy and security protocols at all times.
Kualifikasi
- At least a Senior High School graduate or completed 2 years in College.
- Excellent verbal and written English communication skills.
- Basic computer literacy and the ability to navigate multiple windows simultaneously.
- Strong problem-solving skills and a customer-centric mindset.
- Willingness to work in a shifting schedule, including nights, weekends, and holidays.
- Ability to work on-site at our Novaliches office.
- Previous experience in a BPO or customer-facing role is an advantage but not required.