Deskripsi Pekerjaan
Join EMAPTA's Pioneer Team as a Customer Experience Specialist and elevate your career in international customer service! This full-time day shift role in Ortigas offers an exceptional opportunity to resolve complex customer inquiries with precision and empathy. You'll be the vital link between our global subscribers and our innovative solutions, ensuring every interaction exceeds expectations while driving customer loyalty. As a key member of our dynamic team, you'll enjoy premium rewards, professional development opportunities, and a supportive environment that values your growth. If you thrive in fast-paced settings, possess exceptional problem-solving skills, and are passionate about creating positive customer journeys, this role is your gateway to a fulfilling long-term career in customer care.
Tanggung Jawab
- Resolve complex customer inquiries across multiple channels (phone, email, chat)
- Deliver exceptional service experiences that enhance customer satisfaction and retention
- Build lasting relationships with international subscribers through personalized solutions
- Collaborate with cross-functional teams to improve service processes and quality
- Meet key performance metrics including resolution times and quality scores
- Document interactions accurately and maintain detailed customer records
- Proactively identify opportunities to enhance service efficiency and customer experience
Kualifikasi
- High school diploma or equivalent; college education preferred
- Fluent in English with excellent verbal and written communication skills
- Previous customer service experience in international or BPO environments
- Strong problem-solving abilities and emotional intelligence
- Proficiency in handling customer relationship management (CRM) systems
- Ability to work effectively in a fast-paced, target-driven environment
- Positive attitude and resilience when handling challenging customer situations
- Availability for consistent day shift schedule in Ortigas