Deskripsi Pekerjaan
Are you a detail-oriented professional with a passion for financial excellence and customer success? 3M, a global leader in innovation and technology, is seeking a motivated Customer Issue Resolution Analyst to join our Credit and Collections team in Bonifacio Global City. In this pivotal role, you will act as a bridge between our finance operations and our valued clients, ensuring that billing inquiries, credit issues, and payment disputes are resolved with precision and professional grace.
You will play a critical role in maintaining the health of our accounts receivable portfolio, optimizing cash flow, and driving process improvements that elevate the customer experience. If you thrive in a collaborative environment and possess strong analytical skills, this is your opportunity to build a long-term career with a world-renowned brand that values growth, diversity, and impact.
Tanggung Jawab
- Manage end-to-end customer billing inquiries and resolve accounts receivable discrepancies promptly.
- Proactively communicate with internal and external stakeholders to expedite collections and address outstanding balances.
- Perform thorough account reconciliations to ensure accurate financial reporting and compliance.
- Analyze root causes of recurring billing issues and propose scalable process improvements.
- Collaborate with cross-functional teams, including Sales and Customer Service, to ensure seamless transaction workflows.
- Maintain high standards of data integrity within our financial systems and CRM platforms.
- Monitor credit limits and payment terms to minimize financial risk while supporting business growth.
- Prepare regular reporting on collection metrics and aging accounts for management review.
Kualifikasi
- Bachelor’s Degree in Finance, Accounting, Business Administration, or a related field.
- Minimum 2-3 years of experience in Accounts Receivable, Credit & Collections, or Finance Operations.
- Solid understanding of accounting principles and the full order-to-cash cycle.
- Exceptional verbal and written communication skills, with a focus on conflict resolution.
- Proficiency in MS Office Suite, particularly Excel (Pivot tables, VLOOKUP).
- Experience with ERP systems such as SAP or Oracle is highly preferred.
- Strong analytical mindset with the ability to identify patterns and solve complex problems.
- Ability to work effectively in a high-volume, fast-paced environment while meeting strict deadlines.