Deskripsi Pekerjaan
Are you a seasoned leader with a passion for process improvement and financial operations? 3M is looking for a dynamic Customer Issue Resolution (CIR) Supervisor to join our BGC team. In this pivotal role, you will lead a high-performing team responsible for navigating complex Accounts Receivable (AR) disputes, managing credit and collections issues, and driving exceptional customer experiences.
You will serve as a bridge between our finance operations and our global customer base, ensuring that billing inquiries and credit resolutions are handled with precision and speed. If you are an analytical thinker who thrives in a cross-functional environment and enjoys mentoring teams to reach their full potential, we want to hear from you.
Tanggung Jawab
- Provide direct leadership and mentorship to the Customer Issue Resolution team, fostering a culture of accountability and high performance.
- Oversee end-to-end management of complex AR disputes, identifying root causes and implementing long-term preventative solutions.
- Drive key performance indicators (KPIs) related to collections, dispute resolution time, and customer satisfaction scores.
- Act as a primary point of escalation for high-priority customer credit and collection issues.
- Collaborate with cross-functional departments including Sales, Finance, and Supply Chain to streamline billing and collection processes.
- Manage departmental projects focused on automation, process optimization, and operational excellence.
- Prepare regular financial reports and performance metrics for senior management review.
Kualifikasi
- Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
- Minimum of 5+ years of experience in Accounts Receivable, Credit & Collections, or Customer Support operations, with at least 2 years in a supervisory capacity.
- In-depth knowledge of financial processes, dispute resolution methodologies, and ERP systems (e.g., SAP, Oracle).
- Strong leadership skills with a proven track record of managing and developing diverse, high-performing teams.
- Exceptional problem-solving abilities and the capacity to manage conflicting priorities in a fast-paced environment.
- Excellent verbal and written communication skills in English for effective stakeholder management.
- Proficiency in Microsoft Office Suite, particularly Excel for data analysis and reporting.