Deskripsi Pekerjaan
Join Adecco's Dynamic Team as a Customer Operations Analyst (Mandarin Speaker)!
Are you a detail-oriented professional with a knack for managing customer operations in a fast-paced environment? Adecco, a global leader in workforce solutions, is seeking a talented Customer Operations Analyst to support a leading petrochemical business in Jakarta. This is your opportunity to thrive in a role where precision, communication, and technical expertise are valued.
As a Customer Operations Analyst, you will be the backbone of our client's order-to-cash process, ensuring seamless customer experiences and operational excellence. You will work closely with cross-functional teams to manage orders, process billing, and execute SAP transactions efficiently. If you are fluent in Mandarin and English, and have a passion for logistics and manufacturing operations, this role offers a rewarding career path.
Key Highlights:
- Manage end-to-end customer orders and inquiries
- Coordinate billing and invoicing with accuracy
- Utilize SAP for transaction processing and reporting
- Collaborate with logistics and supply chain teams
- Work in a dynamic, multinational environment
Adecco provides competitive compensation (Rp 10,000,000 – Rp 15,000,000 per month), comprehensive benefits, and a supportive culture. Take the next step in your career—apply today!
Tanggung Jawab
- Manage and process customer orders from receipt to delivery, ensuring accuracy and timeliness
- Handle billing and invoicing operations, reconciling discrepancies and coordinating with finance
- Execute and monitor SAP transactions related to sales, inventory, and logistics
- Communicate with Mandarin-speaking clients and internal teams to resolve issues and provide updates
- Maintain customer records and documentation in compliance with company policies
- Support operational reporting and data analysis to optimize workflow efficiency
- Collaborate with logistics and warehouse teams to ensure seamless order fulfillment
- Identify and escalate operational bottlenecks to management for continuous improvement
Kualifikasi
- Bachelor's degree in Business Administration, Supply Chain Management, or a related field
- Proficiency in Mandarin (both written and spoken) is mandatory
- Minimum 1-2 years of experience in customer service, order management, or operations (ideally in manufacturing or logistics)
- Hands-on experience with SAP or similar ERP systems
- Strong analytical and problem-solving skills with attention to detail
- Excellent communication and interpersonal abilities
- Ability to work in a fast-paced, multicultural environment
- Proficiency in Microsoft Office Suite (Excel, Outlook, PowerPoint)