Deskripsi Pekerjaan
Are you a strategic thinker with a passion for driving operational excellence and data-driven customer experiences? Syngenta, a global leader in agricultural innovation, is seeking a high-caliber Customer Operations and Insights Manager to join our team in Muntinlupa City. In this pivotal role, you will act as the bridge between our operational execution and customer-centric strategy.
The successful candidate will lead the charge in optimizing end-to-end customer operations, leveraging data analytics to uncover actionable insights that improve service delivery, customer satisfaction, and overall business efficiency. You will collaborate with cross-functional teams to streamline processes and ensure that Syngenta continues to provide world-class support to our agricultural stakeholders. If you possess a keen eye for process improvement and a analytical mindset, we invite you to help us grow the future of agriculture.
Tanggung Jawab
- Lead and optimize end-to-end customer operations processes to ensure high-quality service delivery.
- Analyze customer feedback and operational data to identify trends, pain points, and opportunities for service enhancement.
- Develop and implement data-driven strategies to improve customer retention and Net Promoter Scores (NPS).
- Collaborate with cross-functional departments, including Sales, Supply Chain, and IT, to resolve complex operational challenges.
- Oversee performance metrics and KPIs, reporting findings to senior leadership to drive informed business decisions.
- Manage operational workflows to improve efficiency and reduce turnaround times for customer inquiries and requests.
- Mentor and guide operational team members, fostering a culture of continuous improvement and excellence.
Kualifikasi
- Bachelor’s degree in Business Administration, Operations Management, Data Science, or a related field.
- Minimum of 5-7 years of experience in customer operations, service management, or business insights roles.
- Strong proficiency in data analysis tools (Excel, SQL, Power BI, or Tableau) and CRM software.
- Proven ability to translate complex data sets into actionable business insights.
- Exceptional leadership skills with a track record of managing high-performing teams.
- Excellent communication and stakeholder management skills, capable of influencing decisions at all levels.
- Deep understanding of supply chain and customer service workflows in a large-scale enterprise environment.