Deskripsi Pekerjaan
Are you passionate about delivering world-class service? Join Kanmo Group, a leading retail powerhouse, as a Customer Operations Assistant. We are looking for energetic, service-oriented professionals to join our dynamic call center team in Jakarta. In this role, you will be the voice of our premium brand portfolio, ensuring that every customer interaction reflects our commitment to excellence and high-quality service.
As part of our Customer Operations team, you will handle inquiries, resolve concerns, and provide support across multiple communication channels. This is an exciting opportunity to build a career within a fast-paced retail environment, working with internationally recognized premium brands. We prioritize talent development and offer a professional work environment where your communication skills and problem-solving abilities will truly shine.
Tanggung Jawab
- Manage high-volume inbound and outbound customer inquiries via phone, email, and live chat platforms.
- Provide comprehensive support for premium brand products, ensuring accurate information delivery.
- Resolve customer complaints and issues professionally, maintaining brand reputation and customer satisfaction.
- Document all interactions accurately within the internal CRM system to ensure seamless service tracking.
- Collaborate with internal departments to address logistics, order status, or product-related queries.
- Identify recurring customer issues and provide constructive feedback to management for process improvements.
- Maintain high service level agreements (SLAs) regarding response times and resolution quality.
Kualifikasi
- Minimum High School Diploma (SMA) or equivalent; Diploma or Bachelor’s degree is a plus.
- Previous experience in a Call Center, Customer Service, or hospitality-related role is preferred.
- Excellent verbal and written communication skills in both Indonesian and English.
- Strong problem-solving skills with a patient and empathetic approach to customer concerns.
- Proficiency in using Microsoft Office suite and CRM software.
- Ability to multitask and work effectively under pressure in a fast-paced environment.
- Willingness to work in shifts to support our operational needs.