Deskripsi Pekerjaan
Are you a detail-oriented professional with a passion for streamlining business processes? Benby Enterprises, Inc. is looking for a proactive Customer Operations Associate to join our dynamic team in Quezon City. In this role, you will be the backbone of our sales support infrastructure, ensuring that every transaction and operational requirement is handled with precision and speed.
As a Customer Operations Associate, you will bridge the gap between our field sales teams and back-office administration. You will be responsible for monitoring sales workflows, maintaining data integrity, and preparing critical reports that drive business decisions. We are seeking a candidate who thrives in a fast-paced environment and possesses the analytical mindset necessary to improve operational efficiency.
Tanggung Jawab
- Monitor and oversee the end-to-end execution of sales processes to ensure accuracy and timeliness.
- Maintain comprehensive records of customer transactions and operational logs.
- Generate and analyze daily, weekly, and monthly sales performance reports for management.
- Coordinate with cross-functional teams to resolve order discrepancies and process challenges.
- Manage operational documentation, ensuring all compliance and internal standards are met.
- Identify bottlenecks in existing workflows and propose actionable solutions to enhance productivity.
- Provide administrative support to the sales operations department to facilitate seamless day-to-day activities.
Kualifikasi
- Bachelor’s degree in Business Administration, Management, or any related field.
- At least 1-2 years of experience in customer operations, sales support, or administrative roles.
- Proficiency in MS Office Suite, particularly in Excel (VLOOKUP, Pivot Tables, and data visualization).
- Strong analytical skills with a high level of attention to detail.
- Excellent verbal and written communication skills in English.
- Ability to work independently and manage multiple priorities in a fast-paced setting.
- Strong problem-solving mindset and a collaborative team player.