Deskripsi Pekerjaan
Are you a motivated professional with a passion for customer excellence? Peksi Andaru Sakti is currently seeking a detail-oriented and communicative Customer Relation Officer to join our growing team in Curug, Banten. In this role, you will be the bridge between our company and our valued clients, ensuring seamless communication and exceptional service delivery.
As our Customer Relation Officer, you will manage end-to-end client inquiries, coordinate pricing proposals, and maintain accurate order records within our internal systems. We are looking for an individual who thrives in a fast-paced environment, possesses strong telephone etiquette, and is highly organized. If you are eager to develop your career in a dynamic company and contribute to our operational success, we invite you to apply.
Tanggung Jawab
- Proactively follow up with existing and potential customers via phone and email to build strong professional relationships.
- Draft and issue professional price quotations to customers in a timely and accurate manner.
- Efficiently process incoming customer orders into the company system, ensuring high levels of data integrity.
- Resolve customer inquiries regarding product information, order status, and delivery timelines.
- Collaborate with the internal sales and logistics teams to ensure customer orders are fulfilled smoothly.
- Maintain detailed records of customer interactions and transactions in the CRM system.
- Support promotional activities by communicating new offers and updates to the client base.
Kualifikasi
- Minimum High School Diploma (SMA/SMK) or Diploma/Bachelor's degree in any field.
- Proven experience in Customer Service, Telesales, or a similar administrative role.
- Excellent verbal and written communication skills in Bahasa Indonesia (and English is a plus).
- Strong proficiency in Microsoft Office (Word, Excel) and basic database management.
- Strong attention to detail with the ability to manage multiple tasks simultaneously.
- Ability to remain professional, patient, and solutions-oriented under pressure.
- Willingness to work on-site in the Curug, Banten area.