Deskripsi Pekerjaan
Are you passionate about delivering exceptional customer experiences? PT Kawan Mobil Nusantara is seeking a dedicated and proactive Customer Relation Specialist to join our dynamic team in Jakarta. In this role, you will be the face of our showroom, ensuring that every visitor and existing client receives top-tier service that reflects our commitment to excellence in the automotive industry.
As our Customer Relation Specialist, you will play a pivotal role in maintaining our high standards of service, managing customer data integrity, and bridging the gap between our clients and our sales team. We are looking for a candidate who thrives in a fast-paced environment, possesses excellent communication skills, and has a natural ability to build lasting relationships with our clientele.
You will not only be handling customer inquiries but also actively participating in showroom promotional activities. If you are organized, customer-focused, and eager to grow your career within a reputable automotive company, we invite you to apply.
Tanggung Jawab
- Manage daily customer inquiries via phone, email, and in-person at the showroom to ensure high satisfaction rates.
- Maintain and update the customer database accurately to support effective CRM and follow-up activities.
- Provide professional administrative support for showroom promotional events and marketing campaigns.
- Act as the primary point of contact for customer feedback, escalating complex issues to the management team when necessary.
- Coordinate with the sales and service departments to ensure a seamless experience for every customer.
- Prepare regular reports on customer interactions, engagement metrics, and showroom traffic.
- Assist in organizing showroom displays and promotional materials to attract and engage potential buyers.
Kualifikasi
- Minimum Diploma (D3) degree in any field, preferably Communication, Public Relations, or Business Administration.
- At least 1-2 years of experience in Customer Service, Call Center, or related front-end roles.
- Proficiency in Microsoft Office Suite (Excel, Word) and familiar with CRM software.
- Excellent verbal and written communication skills in both Bahasa Indonesia and English.
- Strong problem-solving abilities and a proactive, customer-first mindset.
- Ability to work professionally in a fast-paced retail or automotive showroom environment.
- Well-groomed appearance and a friendly, approachable demeanor.