Deskripsi Pekerjaan
Join our dynamic team at Mimosa Putra Abadi as a Customer Relation Supervisor and take the lead in delivering exceptional customer experiences. In this vital role, you will oversee our customer service team, ensuring that every interaction with our clients meets the highest standards of professionalism and excellence.
As a Customer Relation Supervisor, you will be responsible for implementing effective customer service strategies, resolving complex customer issues, and mentoring team members to achieve their full potential. Your leadership will directly contribute to our company's reputation for outstanding customer satisfaction and loyalty.
We are looking for a motivated individual with a passion for customer service and team leadership. If you have experience managing customer service teams, excellent communication skills, and a proven track record of improving customer satisfaction metrics, we encourage you to apply.
Mimosa Putra Abadi offers a supportive work environment where your contributions are valued, and your career growth is prioritized. Join us in our mission to build lasting relationships with our customers and drive our company's success forward.
Tanggung Jawab
- Lead, mentor, and supervise a team of customer service representatives
- Develop and implement effective customer service strategies and protocols
- Monitor team performance and provide constructive feedback for improvement
- Resolve complex customer issues and escalate when necessary
- Analyze customer feedback and implement improvements to service quality
- Collaborate with other departments to enhance customer experience
- Train new hires on company policies, products, and service standards
- Prepare regular reports on team performance and customer satisfaction metrics
Kualifikasi
- Bachelor's degree in Business Administration, Communications, or related field
- Minimum 3 years of experience in customer service with at least 1 year in a supervisory role
- Excellent communication, interpersonal, and leadership skills
- Strong problem-solving abilities and emotional intelligence
- Proficiency in customer service software and CRM systems
- Ability to work under pressure and handle difficult situations professionally
- Fluency in both Bahasa Indonesia and English
- Experience in the call center or consumer service industry is preferred