Deskripsi Pekerjaan
Are you a passionate communicator looking to make a meaningful impact in the education sector? Innovative Learning Center is seeking a highly motivated and empathetic Customer Service Officer to join our dynamic team in Surabaya. In this role, you will be the primary point of contact for our students and partners, ensuring every interaction reflects our commitment to excellence and innovation.
You will play a pivotal role in maintaining our high standards of service, fostering long-term relationships, and driving initiatives that enhance user engagement. If you are a problem-solver with a knack for turning inquiries into positive learning experiences, we want to hear from you. We provide a supportive environment where your career growth is prioritized, and your contributions directly influence the educational journey of our community.
Tanggung Jawab
- Manage incoming customer inquiries via phone, email, and live chat with professionalism and speed.
- Provide comprehensive information about our learning programs and services to prospective and current students.
- Handle customer concerns and complaints with empathy, seeking effective solutions to maintain high satisfaction levels.
- Collaborate with the marketing and academic teams to share feedback and improve the overall user experience.
- Maintain accurate and up-to-date customer records in our CRM system.
- Assist in the onboarding process for new students to ensure a smooth transition into our programs.
- Contribute to team initiatives aimed at enhancing customer loyalty and brand engagement.
Kualifikasi
- Diploma or Bachelor’s degree in any field, preferably Communication, Public Relations, or Education.
- Minimum 1-2 years of experience in Customer Service, Call Center, or related client-facing roles.
- Excellent verbal and written communication skills in both Indonesian and English.
- Strong interpersonal skills with the ability to remain calm and professional under pressure.
- Proficiency in basic computer applications and experience using CRM tools or ticketing systems is a plus.
- Self-motivated, detail-oriented, and capable of working effectively in a fast-paced environment.
- Passion for education and a desire to contribute to a learning-centric organization.