Deskripsi Pekerjaan
Interior Plus Asia is seeking a highly organized and detail-oriented Customer Relations Manager (Sales Support) to join our dynamic team in Kuala Lumpur. This pivotal role bridges the gap between our valued clients and our sales operations, ensuring seamless communication and exceptional service delivery. You will leverage your passion for process optimization and data-driven insights to enhance team efficiency while maintaining the highest standards of customer satisfaction.
In this position, you'll be the backbone of our customer experience initiatives, managing inquiries, resolving issues, and implementing systems that elevate our service quality. Your analytical skills will transform raw data into actionable strategies, while your organizational prowess ensures smooth operations across all customer touchpoints. This is an ideal opportunity for a professional who thrives in creating structured environments and driving measurable improvements in team performance.
Join us at Interior Plus Asia to shape the future of customer relations in the interior design industry, where your contributions directly impact client retention and business growth.
Tanggung Jawab
- Manage and resolve customer inquiries through multiple channels (phone, email, CRM)
- Develop and implement efficient sales support processes to enhance team productivity
- Analyze customer data to identify trends and opportunities for service improvements
- Coordinate with sales teams to ensure timely order processing and fulfillment
- Maintain accurate customer databases and documentation
- Prepare monthly performance reports and customer satisfaction metrics
- Train and mentor support staff on best practices in customer relations
- Collaborate with marketing to gather customer feedback for product development
Kualifikasi
- Bachelor's degree in Business Administration, Marketing, or related field
- Minimum 3 years in customer relations or sales support roles
- Proficiency in CRM systems and data analysis tools (e.g., Salesforce, Excel)
- Exceptional organizational skills with attention to detail
- Strong written and verbal communication abilities
- Proven experience in process optimization and workflow improvement
- Ability to work independently while collaborating effectively with cross-functional teams
- Customer-centric mindset with problem-solving orientation