Deskripsi Pekerjaan
Join Autohub Group as a Customer Relations Supervisor and lead a dynamic team dedicated to exceptional customer experiences. In this pivotal role, you'll oversee daily operations, resolve complex customer inquiries, and implement strategies that elevate service standards. Our team thrives on building lasting relationships, and we reward performance with competitive commissions and incentives. If you're passionate about customer satisfaction and team leadership, this opportunity offers a platform to grow your career in the retail and consumer products industry while making tangible impacts on customer loyalty and retention.
Tanggung Jawab
- Lead, mentor, and supervise a team of customer service representatives
- Handle escalated customer inquiries and complaints with empathy and efficiency
- Develop and implement customer service protocols and best practices
- Monitor team performance metrics and identify improvement opportunities
- Collaborate with cross-functional teams to resolve systemic issues
- Train staff on product knowledge and conflict resolution techniques
- Prepare performance reports and actionable insights for leadership
Kualifikasi
- Bachelor's degree in Business, Marketing, or related field (or equivalent experience)
- Minimum 3 years in customer service with 1+ years in a supervisory role
- Proven track record in resolving complex customer complaints
- Strong leadership and team development skills
- Excellent communication and interpersonal abilities
- Familiarity with CRM software and customer analytics tools
- Ability to thrive in fast-paced retail environments