Deskripsi Pekerjaan
Are you a dedicated professional with a passion for real estate and exceptional client service? Cebu Landmasters is seeking a Customer Relations Turnover Associate to join our dynamic team in Mactan, Lapu-Lapu City. In this pivotal role, you will serve as the primary point of contact for clients during the crucial unit turnover phase, ensuring a seamless and professional transition.
Our mission is to provide top-tier service, and you will play a key part in maintaining our reputation for quality. You will oversee the handover process, conduct property inspections, and address any client concerns with empathy and efficiency. If you thrive in a fast-paced environment and enjoy building lasting relationships with homeowners, we want to hear from you.
Tanggung Jawab
- Manage the end-to-end unit turnover process for new and pre-selling clients, ensuring all handover requirements are met.
- Conduct thorough property inspections to ensure units are delivered in pristine condition.
- Respond to client inquiries, complaints, and requests promptly and professionally.
- Coordinate with technical teams (maintenance, housekeeping) to rectify any defects or issues identified during turnover.
- Update and maintain accurate client records and turnover documentation.
- Conduct orientation sessions for new homeowners to familiarize them with community amenities and policies.
- Act as a brand ambassador, ensuring all client interactions reflect the high standards of Cebu Landmasters.
Kualifikasi
- Must be a graduate of any Bachelor’s Degree course.
- At least 1 year of relevant experience in customer service, real estate, or property management is preferred.
- Strong verbal and written communication skills in English.
- Excellent interpersonal and problem-solving abilities.
- Detail-oriented with a strong focus on accuracy and organization.
- Proficient in using MS Office applications and property management software.
- Ability to work flexible hours and handle multiple tasks efficiently.