Deskripsi Pekerjaan
Are you a people person with a passion for excellence? One Third Consulting Abroad is seeking a highly motivated and detail-oriented Customer Relationship Management (CRM) Specialist to join our dynamic team in Malang. In this role, you will be the face of our company, responsible for nurturing student relationships and ensuring an exceptional customer experience from start to finish.
We are looking for someone who excels at communication and thrives in an environment where supporting customer success is the top priority. You will play a critical role in our growth by maintaining high standards of service, managing student inquiries, and ensuring our administrative processes run seamlessly. If you are organized, proactive, and ready to help students achieve their goals, we invite you to apply.
Tanggung Jawab
- Manage end-to-end communication with prospective and current students via multiple channels (phone, email, WhatsApp, and in-person).
- Provide professional consultation and information regarding company services to support student needs.
- Maintain an accurate and organized database of student records and interactions.
- Drive customer retention efforts by proactively engaging with students throughout their journey.
- Handle and resolve customer inquiries, feedback, and complaints with empathy and efficiency.
- Collaborate with the internal team to achieve monthly service and conversion targets.
- Prepare regular administrative reports to track customer engagement and service performance.
Kualifikasi
- Minimum Diploma (D3) in Communication, Management, Business, or a related field.
- Fresh graduates are welcome to apply; experience in Customer Service or CRM is a strong advantage.
- Excellent verbal and written communication skills in both Indonesian and English.
- Strong interpersonal skills with a patient and problem-solving mindset.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and CRM software.
- Highly organized, capable of multitasking, and attentive to detail.
- Ability to work independently and as part of a team in a fast-paced environment.
- Based in or willing to be stationed in Malang, Jawa Timur.