Deskripsi Pekerjaan
Join Jimbaran Hijau's dynamic team as a Customer Relationship Manager and become the cornerstone of our customer experience strategy. In this pivotal role, you'll drive customer satisfaction, retention, and loyalty through proactive relationship management. You'll serve as the primary liaison between our valued customers and internal departments, ensuring seamless communication and resolving inquiries with exceptional service. This position offers the opportunity to shape customer journeys, implement feedback-driven improvements, and contribute directly to our brand's reputation for excellence. If you're passionate about building meaningful connections and thrive in a collaborative environment, we invite you to apply your expertise to elevate our customer relationships to new heights.
Tanggung Jawab
- Manage and nurture customer relationships through personalized communication and regular engagement
- Handle customer inquiries, complaints, and requests with professionalism and efficiency
- Implement CRM strategies to enhance customer satisfaction and retention rates
- Collaborate with sales and support teams to ensure consistent customer experience
- Analyze customer feedback and data to identify improvement opportunities
- Develop and maintain accurate customer profiles and interaction records
- Proactively identify upsell/cross-sell opportunities to increase customer lifetime value
Kualifikasi
- Minimum 2 years of experience in customer relationship management or customer service
- Proven track record in managing customer databases and CRM systems
- Exceptional communication and interpersonal skills in Bahasa Indonesia
- Strong problem-solving abilities with conflict resolution expertise
- Proficiency with CRM software and customer service tools
- Ability to work independently and collaboratively in a team environment
- Customer-focused mindset with attention to detail and organizational skills