Deskripsi Pekerjaan
Are you passionate about building long-term relationships and delivering excellent customer experiences? Astra Credit Companies (ACC) is seeking a motivated and detail-oriented Customer Retention Processor Syariah to join our team in Pondok Cabe.
In this role, you will be the backbone of our retention efforts, ensuring our customers feel valued while upholding the principles of Syariah financing. You will be responsible for maintaining strong rapport with existing clients, gathering referrals, and optimizing the customer journey to reduce churn. If you thrive in a dynamic environment and have a knack for problem-solving, this is the perfect opportunity to build your career with a leading finance company in Indonesia.
Tanggung Jawab
- Manage and maintain positive relationships with existing Syariah financing customers.
- Proactively identify and cultivate referral opportunities from satisfied clients and business partners.
- Monitor customer account status and execute retention strategies to ensure account loyalty.
- Handle customer inquiries and resolve issues efficiently in accordance with Syariah compliance standards.
- Maintain accurate documentation and reporting of all customer interaction data.
- Collaborate with internal departments to improve service delivery and retention metrics.
- Participate in retention campaigns to drive portfolio growth and minimize early termination rates.
Kualifikasi
- Diploma (D3) or Bachelor’s (S1) degree in any field.
- Minimum 1 year of experience in customer service, sales, or retention, preferably in the finance or banking sector.
- Strong understanding of Syariah financing principles and basic financial literacy.
- Excellent communication and interpersonal skills, with the ability to persuade and influence.
- Highly organized with the ability to manage multiple tasks under tight deadlines.
- Proficient in using Microsoft Office Suite (Excel, Word, PowerPoint).
- Willing to be based in the Pondok Cabe, Tangerang Selatan area.