Deskripsi Pekerjaan
Are you passionate about delivering exceptional customer experiences and driving sales growth? Sea Olympus Marketing, a dynamic player in the Retail & Consumer Products industry, is seeking a dedicated and enthusiastic Customer Sales Associate to join our thriving team in Quezon City, Metro Manila.
As a key point of contact for our valued clients, you will play a crucial role in managing sales orders, ensuring seamless booking processes, and providing top-tier phone support. This is an excellent opportunity for a motivated individual who thrives in a fast-paced environment and is eager to contribute to the company's success while developing their career in sales and customer service.
At Sea Olympus Marketing, we believe in empowering our team members. We offer a supportive work culture that values initiative, teamwork, and outstanding customer relations. Your efforts will directly impact customer satisfaction and operational efficiency. Join us and be part of a company that recognizes and rewards hard work.
Key aspects of the role include managing the end-to-end customer booking lifecycle, proactively following up on order statuses to ensure timely delivery, and maintaining a professional and helpful demeanor while handling inbound client calls. You will be the voice of the company, tasked with resolving inquiries, addressing concerns, and securing repeat business through excellent service.
If you have a knack for sales and a passion for helping people, this role is your gateway to a fulfilling career. We offer competitive compensation, including a monthly salary range of ₱18,000 to ₱22,000, along with opportunities for professional growth.
Tanggung Jawab
- Accurately process and manage customer bookings and orders through the company's internal system.
- Conduct proactive follow-ups on order and booking statuses to ensure timely fulfillment and customer satisfaction.
- Respond to inbound client calls promptly, addressing inquiries, resolving complaints, and providing detailed product/service information.
- Build and maintain strong, long-lasting customer relationships to encourage repeat business and brand loyalty.
- Collaborate with the operations and logistics teams to ensure seamless order delivery and resolve any discrepancies.
- Identify opportunities to upsell or cross-sell products and services to maximize sales revenue.
- Maintain accurate records of customer interactions, transactions, and feedback in the CRM database.
Kualifikasi
- At least a High School Diploma or equivalent; a Bachelor's Degree in Business, Marketing, or a related field is an advantage.
- Proven experience in a customer service or sales role is highly preferred.
- Excellent verbal communication and active listening skills in English and Filipino.
- Strong organizational and time-management skills with the ability to multitask effectively.
- Basic proficiency in MS Office applications (Word, Excel) and CRM software.
- A goal-oriented mindset with a passion for achieving sales targets and KPIs.
- Ability to remain calm and professional under pressure in a fast-paced environment.