Deskripsi Pekerjaan
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team in Semenyih, Selangor. In this pivotal role, you will serve as the primary point of contact for our clients, ensuring they receive exceptional support and solutions tailored to their needs. We pride ourselves on fostering a work environment that prioritizes professional development and maintains a healthy work-life balance. If you are looking for a rewarding opportunity where your communication skills can make a real impact, we encourage you to apply.
As a member of our team, you will be responsible for managing a high volume of customer inquiries via various channels. We value integrity, efficiency, and a customer-first mindset. Your expertise will help us streamline our service processes and enhance overall client satisfaction. Join us to grow your career in a supportive setting with competitive compensation.
Tanggung Jawab
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer complaints, issues, and questions efficiently while maintaining a positive attitude.
- Provide accurate information regarding products, services, and company policies to clients.
- Process orders, returns, and refunds accurately and in accordance with company guidelines.
- Update and maintain customer records and databases with up-to-date information.
- Collaborate with internal teams, such as sales and technical support, to ensure customer satisfaction.
- Identify opportunities to upsell products or services to existing clients.
Kualifikasi
- Minimum SPM / STPM qualification or a Diploma in a related field.
- Previous experience in customer service or a similar administrative role is preferred.
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and prioritize work effectively in a fast-paced environment.
- Proficient in using Microsoft Office applications (Word, Excel, Outlook).
- Willingness to work in Semenyih, Selangor on a full-time basis.