Deskripsi Pekerjaan
Are you a detail-oriented professional with a passion for the automotive industry? EA Recruitment Pte Ltd is currently seeking a dedicated Customer Service Admin (Automotive) to join our professional team in Queenstown. In this role, you will be the backbone of our aftersales operations, ensuring seamless communication between our technical team and our valued clients.
We are looking for someone who excels at multitasking, manages documentation with precision, and takes pride in providing top-tier service. If you thrive in a fast-paced environment and have a knack for coordinating logistics, invoicing, and service tracking, we want to hear from you. This position offers an excellent opportunity to build a career within a reputable firm while gaining deep insights into automotive service management.
Tanggung Jawab
- Manage end-to-end customer coordination for automotive servicing appointments and inquiries.
- Handle accurate invoicing, billing documentation, and payment processing for all service operations.
- Coordinate with the service workshop to track parts availability, orders, and delivery timelines.
- Generate and maintain regular operational reports for management review.
- Maintain comprehensive customer database records and service history logs.
- Address customer queries via phone and email, providing professional and timely support.
- Support the aftersales department in optimizing workflow efficiency and service scheduling.
Kualifikasi
- Diploma or GCE 'A'/'O' Levels with relevant administrative experience.
- Prior experience in the automotive sector or a service-related administrative role is highly preferred.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
- Excellent communication skills in English, both verbal and written.
- Strong organizational skills with the ability to handle multiple priorities in a fast-paced environment.
- Ability to work independently as well as contribute effectively within a team.
- Strong problem-solving skills and a proactive approach to task management.