Deskripsi Pekerjaan
Are you a detail-oriented professional with a passion for delivering world-class customer service? i-team ANZ Ptd Ltd is looking for a dedicated Customer Service & Admin Coordinator to join our remote team in the Philippines. In this dynamic role, you will act as the backbone of our administrative operations, ensuring seamless communication and efficient workflow management. We are seeking a proactive problem-solver who thrives in a fast-paced environment and possesses exceptional command of the English language.
As part of our global team, you will be responsible for handling inquiries, coordinating schedules, and maintaining high standards of organizational accuracy. If you are tech-savvy, highly organized, and ready to take the next step in your career with an international company, we want to hear from you. Please note: A personalized Loom video introduction is a mandatory requirement for your application to be reviewed.
Tanggung Jawab
- Manage and resolve customer inquiries via email, chat, and phone with high professional standards.
- Maintain and update company databases and administrative records with precision.
- Coordinate scheduling for team members and external stakeholders to ensure operational efficiency.
- Prepare reports and documentation to support leadership in day-to-day decision-making.
- Streamline office workflows by implementing effective communication protocols.
- Assist in the onboarding and management of administrative tasks related to client accounts.
- Monitor and troubleshoot issues to ensure a smooth customer experience throughout the lifecycle.
Kualifikasi
- Proven experience in a Customer Service, Virtual Assistant, or Administrative Coordinator role.
- Exceptional verbal and written communication skills in English is non-negotiable.
- Ability to work autonomously in a remote setting while meeting tight deadlines.
- High proficiency in Google Workspace, Microsoft Office, and project management tools.
- Strong problem-solving skills with a high degree of emotional intelligence.
- A reliable home office setup with high-speed internet connectivity.
- Mandatory: Ability to record and submit a high-quality Loom video introduction.