Deskripsi Pekerjaan
Are you a detail-oriented professional with a passion for providing top-tier customer experiences? Jopo Consumer Goods Trading is seeking a highly motivated and proactive Customer Service / Admin Support Specialist to join our growing team in Dasmarinas City. In this role, you will be the heart of our operations, acting as the primary point of contact for our valued customers and providing essential administrative support to ensure our business runs smoothly.
We are looking for someone who thrives in a fast-paced environment and possesses a unique blend of customer service excellence and administrative precision. Whether you are managing live selling inquiries, coordinating order fulfillment, or maintaining organized records, your efforts will directly contribute to our commitment to excellence. If you are organized, tech-savvy, and ready to grow your career with a dynamic trading company, we want to hear from you!
Tanggung Jawab
- Manage and respond to customer inquiries across multiple platforms, including social media and live selling chats.
- Assist in the execution of live selling events by moderating comments, monitoring inventory, and facilitating real-time sales.
- Process orders accurately and coordinate with the logistics team to ensure timely dispatch and delivery.
- Maintain organized digital records, client databases, and administrative documentation.
- Resolve customer complaints and provide solutions with a friendly, professional, and patient demeanor.
- Collaborate with internal teams to streamline daily office operations and workflow efficiency.
- Prepare sales reports and updates on daily operational metrics as requested by management.
Kualifikasi
- Proven experience in a customer service, administrative, or e-commerce support role.
- Strong proficiency in social media platforms and live selling moderation.
- Excellent verbal and written communication skills in both English and Filipino.
- High level of organizational skills with the ability to multitask in a fast-paced environment.
- Technologically savvy with proficiency in MS Office (Word, Excel) and basic order management systems.
- Proactive attitude with a strong sense of reliability and integrity.
- Must be willing to work on-site in Dasmarinas City, Cavite.