Deskripsi Pekerjaan
Join Central Mega Kencana as a Customer Service & Administrative Executive and become the backbone of our client relations operations. This dynamic role combines proactive customer engagement with essential administrative support, ensuring seamless business operations and exceptional client experiences. You'll be instrumental in driving our sales objectives by promoting our diverse product portfolio while maintaining robust relationships with both new and existing customers. This position offers a unique opportunity to develop versatile skills in communication, sales techniques, and office management within a fast-paced corporate environment. Ideal candidates will thrive in multitasking scenarios where customer satisfaction meets operational efficiency.
Tanggung Jawab
- Manage customer inquiries via phone, email, and in-person channels with prompt resolution
- Actively promote and sell company products to meet monthly sales targets
- Develop and maintain strong relationships with new and existing customers
- Handle administrative tasks including data entry, report generation, and document management
- Collaborate with sales team to implement effective customer retention strategies
- Process customer orders, payments, and returns accurately
- Prepare weekly/monthly performance reports for management review
- Stay updated on product knowledge and industry trends
Kualifikasi
- Minimum high school diploma; bachelor's degree in business administration preferred
- 1-2 years experience in customer service, sales, or administrative roles
- Excellent verbal and written communication skills in Bahasa Indonesia
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Strong organizational skills with attention to detail
- Ability to multitask and prioritize in a fast-paced environment
- Basic understanding of CRM systems and sales processes
- Professional demeanor with problem-solving aptitude