Deskripsi Pekerjaan
Are you a people person with a passion for excellence? Kalman Marketing Agency is seeking a dedicated Customer Service Administrator to join our dynamic team in Denpasar. As the primary point of contact for our valued clients, you will play a critical role in shaping the agency's reputation by delivering top-tier support and ensuring seamless communication workflows.
In this role, you will bridge the gap between our creative marketing teams and our clients. We are looking for a highly organized individual who thrives in a fast-paced environment and possesses the empathy and problem-solving skills necessary to resolve inquiries efficiently. If you are detail-oriented, tech-savvy, and motivated by helping others succeed, we want to hear from you.
Tanggung Jawab
- Serve as the primary point of contact for client inquiries via email, phone, and chat platforms.
- Manage and update client information in our CRM system with high accuracy.
- Coordinate with internal departments to ensure timely delivery of marketing project updates.
- Handle client complaints or escalations with a professional and solution-oriented mindset.
- Prepare weekly reports on customer interaction metrics and feedback trends.
- Assist in maintaining organizational documentation and service standard operating procedures (SOPs).
- Proactively identify areas for process improvement to enhance client satisfaction.
Kualifikasi
- Minimum of 1-2 years of experience in Customer Service, Administration, or a related role.
- Strong verbal and written communication skills in both Indonesian and English.
- Proficiency in Microsoft Office Suite (Word, Excel) and collaborative tools (Slack, Trello).
- Excellent time management and organizational skills, with the ability to prioritize tasks effectively.
- A positive, 'can-do' attitude with a deep commitment to high-quality service.
- Ability to work independently and collaboratively in a remote or office-based team environment.
- Possess a diploma or bachelor's degree in a relevant field or equivalent practical experience.