Deskripsi Pekerjaan
Are you a customer-focused professional with strong administrative skills? Soul Padel Club is seeking a dedicated Customer Service Administrator to join our dynamic team in Kebayoran Lama, Jakarta. As the frontline champion of our club, you'll play a vital role in maintaining excellent customer relations and ensuring smooth daily operations.
In this multifaceted role, you'll be responsible for handling customer inquiries, managing membership information, coordinating club activities, and providing administrative support to various departments. The ideal candidate will have excellent communication skills, a friendly demeanor, and the ability to multitask in a fast-paced environment.
Soul Padel Club is a premier destination for padel enthusiasts, offering state-of-the-art facilities and a vibrant community atmosphere. We're looking for someone who shares our passion for customer service and wants to contribute to our growing success. If you're ready to take your career to the next level in a fun, energetic environment, we encourage you to apply!
Tanggung Jawab
- Respond to customer inquiries via phone, email, and in-person with professionalism and courtesy
- Manage membership database, process registrations, and handle renewals
- Coordinate scheduling of court reservations and club activities
- Assist with administrative tasks including data entry, filing, and document management
- Collaborate with other departments to ensure seamless club operations
- Identify opportunities to improve customer service processes and implement solutions
Kualifikasi
- High school diploma or equivalent; bachelor's degree preferred
- Previous experience in customer service or administrative roles
- Excellent verbal and written communication skills in both English and Bahasa Indonesia
- Strong organizational skills with attention to detail
- Proficiency in Microsoft Office Suite and customer management software
- Positive attitude and ability to work well in a team environment