Deskripsi Pekerjaan
Become a vital part of Orderkuota's customer experience team! We're seeking a dedicated Customer Service Administrator to manage customer interactions through our official messenger application. In this role, you'll be the digital face of our brand, providing timely resolutions to inquiries, complaints, and support requests. You'll leverage strong communication skills to build trust while maintaining accurate documentation of all customer interactions. This position offers an excellent opportunity to develop your customer service expertise in a dynamic digital environment while contributing to our mission of seamless customer satisfaction.
Orderkuota provides comprehensive training and a collaborative team atmosphere where your problem-solving skills will be valued. You'll work with cutting-edge communication tools to deliver efficient service while continuously improving our customer support processes. Join us to make a tangible impact on how we serve our growing customer base.
Tanggung Jawab
- Handle customer inquiries and complaints via official messenger applications
- Document customer interactions and maintain accurate support records
- Collaborate with technical teams to resolve complex customer issues
- Provide timely follow-up on unresolved customer concerns
- Assist with product information and troubleshooting guidance
- Contribute to improving customer service workflows
- Monitor customer satisfaction metrics and feedback
Kualifikasi
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience
- Excellent written and verbal communication skills in Indonesian
- Proficiency with messenger applications and digital communication tools
- Strong problem-solving abilities and attention to detail
- Ability to work independently and in team environments
- Customer-focused mindset with patience and empathy
- Basic computer literacy and data entry skills