Deskripsi Pekerjaan
Are you looking to kickstart your career with a global leader in customer experience? Concentrix is currently hiring motivated Customer Service Advisors to join our premier Telecommunications account in Alabang, Metro Manila. We are looking for individuals who are passionate about technology, problem-solving, and delivering world-class service to our international clients.
As a Customer Service Advisor, you will be the voice of our brand, handling inbound inquiries, resolving technical concerns, and ensuring that every customer interaction ends on a positive note. This role offers an excellent opportunity to gain professional experience in a fast-paced BPO environment with clear career progression paths and industry-leading training.
At Concentrix, we believe in supporting our talent. Beyond a competitive salary package of up to ₱27,000, you will gain access to HMO benefits, performance incentives, and a supportive team culture that values diversity and innovation. Join us in Alabang and take the next step in your career today!
Tanggung Jawab
- Manage high volumes of inbound customer inquiries via voice and chat channels.
- Provide accurate and efficient troubleshooting for telecommunications services and equipment.
- Document customer interactions and update account details with precision in the CRM system.
- Educate customers on new products, plan upgrades, and value-added services.
- Meet and exceed key performance indicators (KPIs) such as Average Handling Time (AHT) and Customer Satisfaction (CSAT) scores.
- Collaborate with team leads and peers to resolve complex service issues.
- Maintain high standards of service quality in alignment with global brand guidelines.
Kualifikasi
- Must be at least a Senior High School graduate (K-12).
- Prior experience in a BPO, customer service, or technical support role is an advantage but not required.
- Strong verbal and written communication skills in English.
- Ability to navigate computer systems and troubleshoot basic technical issues effectively.
- Strong empathy, patience, and a genuine desire to assist others.
- Available to work in shifting schedules, including weekends and holidays.
- Must be able to work on-site at our Alabang facility.