Deskripsi Pekerjaan
Are you a communication expert with a passion for e-commerce growth? PT GOGOBUY ECOMMERCE INDONESIA is looking for a dynamic and results-driven Customer Service Affiliate to join our team on a freelance basis. In this role, you will act as the primary bridge between our company and our affiliate partners, ensuring seamless collaboration and maximizing campaign performance.
We are seeking a candidate who thrives in a fast-paced environment and possesses strong problem-solving skills to manage inquiries, resolve operational issues, and nurture long-term professional relationships. If you are tech-savvy, detail-oriented, and eager to contribute to the expanding digital marketplace in Indonesia, we want to hear from you!
Tanggung Jawab
- Serve as the primary point of contact for affiliate partners regarding inquiries and support needs.
- Monitor affiliate performance metrics and provide actionable insights to enhance engagement.
- Distribute timely updates on marketing campaigns, promotional offers, and platform changes to all partners.
- Proactively resolve operational issues or conflicts to ensure smooth affiliate operations.
- Maintain and organize partner databases to ensure accurate tracking and communication.
- Collaborate with the internal marketing team to identify potential growth opportunities within the affiliate network.
- Prepare regular reports on partner performance and feedback for management review.
Kualifikasi
- Bachelor’s degree in Marketing, Communications, Business Administration, or a related field.
- Proven experience in customer service, account management, or affiliate marketing.
- Exceptional verbal and written communication skills in both Indonesian and English.
- Strong analytical mindset with the ability to interpret data and performance reports.
- Proficiency in Microsoft Office Suite and CRM software tools.
- Ability to work independently as a freelancer with excellent time management skills.
- Strong problem-solving abilities and a customer-centric attitude.