Deskripsi Pekerjaan
Are you a passionate communicator with a flair for problem-solving? PT Indotel Maju Bersama is seeking a dedicated Customer Service Agent to join our dynamic team in Yogyakarta. In this role, you will be the primary point of contact for our international clientele, ensuring that every customer receives prompt, professional, and accurate support. We are looking for individuals who can maintain a positive attitude under pressure and are committed to delivering world-class service experiences.
As part of our growing team, you will utilize your English language proficiency to resolve inquiries, troubleshoot technical issues, and act as an ambassador for our brand. This is a fantastic opportunity for candidates looking to build a career in professional customer relations within a fast-paced, modern environment.
Tanggung Jawab
- Manage incoming customer inquiries via phone, email, and live chat platforms professionally.
- Provide accurate and timely information regarding company products and services to international clients.
- Troubleshoot and resolve customer complaints with a focus on first-contact resolution.
- Maintain detailed records of customer interactions and service updates in our CRM system.
- Collaborate with internal departments to ensure seamless service delivery and quality assurance.
- Follow established communication procedures, guidelines, and quality standards consistently.
- Assist in identifying recurring customer issues to support continuous service improvement.
Kualifikasi
- Fluent in English (written and verbal communication).
- High school diploma or equivalent qualification.
- Proven experience in customer service, call center, or related hospitality roles.
- Strong computer literacy and ability to navigate multiple software applications simultaneously.
- Excellent active listening, analytical, and interpersonal skills.
- Ability to work effectively in a contract-based environment and adapt to rotating shifts.
- Patient, empathetic, and professional demeanor, even in challenging situations.