Deskripsi Pekerjaan
Join Talent Outsourcing Channel Solutions as a Customer Service Agent for our prestigious Telco Account! This flexible virtual role offers an exceptional opportunity to grow your career while enjoying a healthy work-life balance. We provide comprehensive health benefits, ongoing professional development, and a supportive team environment where your contributions are valued. As a key member of our customer service team, you'll resolve inquiries, troubleshoot issues, and ensure exceptional experiences for telecom clients. Our commitment to employee growth means you'll gain valuable skills in communication, problem-solving, and industry-specific knowledge.
Embrace the freedom of remote work while making a meaningful impact. We offer competitive compensation, flexible scheduling options, and a culture that recognizes and rewards excellence. Whether you're an experienced customer service professional or seeking to launch your career in telecom support, this position provides the stability and advancement opportunities you're looking for. Apply today and become part of a company that invests in its people!
Tanggung Jawab
- Handle customer inquiries and resolve issues related to telecom services via phone, email, and chat
- Provide accurate information on billing, service plans, and technical support for mobile/internet services
- Process service requests, account updates, and troubleshooting for network-related concerns
- Document interactions and maintain detailed case histories in CRM systems
- Meet performance metrics including call resolution time and customer satisfaction scores
- Collaborate with technical teams to resolve complex service disruptions
- Adhere to compliance standards and data security protocols for customer information
Kualifikasi
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience in telecom or BPO industry
- Excellent communication skills in English and local dialects
- Proficiency in CRM software and basic troubleshooting tools
- Ability to work independently in a virtual environment with reliable internet
- Strong problem-solving skills and patience when handling escalated issues
- Flexibility to work rotational shifts including weekends and holidays