Deskripsi Pekerjaan
Join MY Fimedia Network Technology as a Customer Service Agent L1 and become the voice of our brand! This exciting opportunity allows you to directly impact customer satisfaction by providing exceptional live chat support across our diverse e-commerce platforms. As a first-line representative, you'll troubleshoot inquiries, resolve issues, and build lasting relationships with customers while representing our commitment to excellence. Our fast-paced environment offers dynamic challenges and opportunities for professional growth within the digital commerce sector.
We're seeking passionate communicators who thrive in customer-facing roles. You'll leverage your problem-solving skills to navigate complex scenarios while maintaining a positive, solution-oriented approach. The role requires adaptability as you'll support multiple e-commerce channels simultaneously. We provide comprehensive training to ensure you succeed in delivering world-class service that drives customer loyalty and business growth.
At MY Fimedia Network Technology, we value our customer service team as brand ambassadors. This contract position offers competitive compensation and a collaborative work culture where your contributions directly shape our customer experience. If you're ready to launch your career in customer support with an innovative tech company, we encourage you to apply today!
Tanggung Jawab
- Provide real-time customer support via live chat across all e-commerce platforms
- Resolve customer inquiries, complaints, and technical issues efficiently
- Document all interactions and maintain accurate customer records
- Collaborate with cross-functional teams to address complex customer needs
- Meet performance metrics including response time and resolution rates
- Continuously update knowledge on products, services, and company policies
- Identify opportunities for process improvements and customer experience enhancements
Kualifikasi
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience, preferably in live chat support
- Excellent written communication skills in Indonesian and English
- Proficiency with CRM systems and e-commerce platforms
- Strong problem-solving abilities with customer-centric approach
- Ability to multitask and prioritize in fast-paced digital environments
- Basic computer literacy and typing speed of 30+ WPM
- Patience and empathy when handling customer concerns