Deskripsi Pekerjaan
We are seeking a detail-oriented and customer-focused Customer Service and Billing Assistant to join our dynamic team in the North Region. In this crucial role, you will be responsible for managing customer accounts, handling billing inquiries, and ensuring exceptional service delivery. The ideal candidate will possess strong organizational skills, excellent communication abilities, and a meticulous attention to detail.
As a key member of our administrative team, you will serve as the primary point of contact for customers regarding their accounts, billing questions, and service-related concerns. You will process invoices efficiently, manage payment collections, and resolve discrepancies with professionalism and empathy. Your contribution will be vital in maintaining customer satisfaction and ensuring accurate financial records.
This position offers an excellent opportunity to develop your customer service and financial administration skills in a supportive environment. If you are passionate about helping customers and have a knack for managing details, we encourage you to apply and become an integral part of our customer service excellence journey.
Tanggung Jawab
- Manage customer accounts and maintain accurate account information
- Process invoices and manage payment collections
- Respond to customer inquiries regarding billing and account details
- Resolve billing discrepancies and customer complaints
- Prepare regular reports on billing status and customer account activities
- Collaborate with other departments to ensure seamless customer service
- Update customer information in the system and maintain records
Kualifikasi
- High school diploma or equivalent; college degree preferred
- Previous experience in customer service or billing administration
- Strong communication and interpersonal skills
- Proficiency in Microsoft Office applications
- Attention to detail and accuracy in data entry
- Ability to handle confidential information with discretion
- Problem-solving skills and ability to work independently
- Knowledge of billing software or willingness to learn