Deskripsi Pekerjaan
Join our team as a Customer Service and Regulatory Officer and play a crucial role in ensuring our healthcare operations run smoothly and comply with all industry regulations. This multifaceted position combines exceptional customer service skills with a deep understanding of regulatory requirements in the healthcare sector.
As a Customer Service and Regulatory Officer, you will be the bridge between our clients and our organization, ensuring that all sales orders are processed efficiently and accurately. You will also be responsible for maintaining pharmacovigilance standards, monitoring product safety, and managing inventory to guarantee that our healthcare products meet the highest quality standards.
This role is ideal for detail-oriented individuals who are passionate about healthcare compliance and customer satisfaction. You will have the opportunity to work in a dynamic environment where your contributions directly impact patient care and regulatory adherence.
If you are looking to advance your career in healthcare administration and regulatory affairs, this position offers a unique opportunity to develop your skills in multiple areas while making a meaningful impact on our organization's success.
Tanggung Jawab
- Ensure regulatory compliance with healthcare industry standards and government regulations
- Process and manage sales orders efficiently and accurately
- Implement and maintain pharmacovigilance systems to monitor product safety
- Manage inventory control systems to optimize stock levels and minimize waste
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Prepare and submit regulatory documentation and reports as required
- Collaborate with internal teams to ensure seamless operations and regulatory adherence
- Stay updated on changes in healthcare regulations and implement necessary adjustments
Kualifikasi
- Bachelor's degree in Pharmacy, Nursing, Medical Technology, or related healthcare field
- At least 2 years of experience in customer service or healthcare administration
- Knowledge of pharmacovigilance principles and regulatory requirements
- Strong attention to detail and organizational skills
- Excellent communication and interpersonal abilities
- Proficiency in inventory management systems and software
- Ability to work independently and as part of a team
- Strong problem-solving skills and ability to handle multiple tasks simultaneously