Deskripsi Pekerjaan
Are you a detail-oriented professional looking for a challenging role in a fast-paced FMCG environment? Munchy's is currently recruiting a dedicated Customer Service Assistant to join our operations team in Klang/Port Klang. In this pivotal position, you will be responsible for managing comprehensive customer support operations, ensuring seamless coordination across our supply chain, and effectively resolving issues with our 3PL partners and internal teams.
As a key member of our support team, you will act as the primary point of contact for our clients, ensuring their inquiries are handled with professionalism and efficiency. Your role will involve monitoring order statuses, communicating delays or changes proactively, and maintaining high standards of customer satisfaction. We offer a supportive work culture where your contributions directly impact our business success. If you possess strong problem-solving skills and a commitment to excellence, we invite you to apply for this exciting opportunity.
Tanggung Jawab
- Manage and respond to customer inquiries and support tickets in a timely and professional manner.
- Coordinate closely with Third-Party Logistics (3PL) providers to ensure accurate order fulfillment and delivery tracking.
- Investigate and resolve customer complaints, order discrepancies, and operational issues efficiently.
- Maintain detailed records of customer interactions, transactions, and supply chain activities in the database.
- Monitor supply chain performance and prepare regular reports for management review.
- Assist in the processing, verification, and documentation of customer orders and invoices.
- Collaborate with internal teams to improve service delivery and resolve supply chain bottlenecks.
Kualifikasi
- Minimum SPM/STPM or Diploma in any field.
- Previous experience in customer service or supply chain coordination is preferred.
- Strong verbal and written communication skills in English.
- Proficient in Microsoft Office applications, with a strong ability to use Excel.
- Ability to work well under pressure and meet tight deadlines in a fast-paced setting.
- Basic understanding of logistics and supply chain processes is a plus.
- High level of accuracy and attention to detail.