Deskripsi Pekerjaan
Join Dolmar Land as a Customer Service Assistant and become a key player in delivering exceptional client experiences! We're seeking passionate individuals to guide clients through the entire sales reservation journey until property turnover. This role is perfect for fresh graduates eager to launch their careers in a dynamic real estate environment. You'll serve as the primary point of contact, ensuring seamless communication and resolution of client inquiries while collaborating with sales and operations teams. At Dolmar Land, we foster professional growth through comprehensive training and mentorship programs. If you're customer-focused, detail-oriented, and ready to contribute to our mission of excellence, we encourage you to apply today!
Tanggung Jawab
- Manage end-to-end client interactions from sales reservation to property handover
- Respond to client inquiries via phone, email, and in-person channels
- Coordinate with internal teams to ensure timely property turnover processes
- Maintain accurate client records and documentation in CRM systems
- Provide detailed property information and reservation status updates
- Resolve client concerns and escalate complex issues appropriately
- Support sales team with administrative tasks and documentation
Kualifikasi
- High school diploma or bachelor's degree (fresh graduates welcome)
- Excellent communication and interpersonal skills
- Strong organizational abilities and attention to detail
- Proficiency in Microsoft Office and basic CRM systems
- Customer service mindset with problem-solving aptitude
- Ability to multitask in a fast-paced environment
- Willingness to learn real estate industry processes