Deskripsi Pekerjaan
Are you passionate about delivering exceptional customer experiences? Asticom is seeking a dedicated Customer Service Assistant to join our team in Santa Rosa, Laguna. As a key member of our customer service department, you will be the first point of contact for our valued customers, ensuring their needs are met with professionalism and care.
In this role, you will have the opportunity to develop your communication and problem-solving skills while representing our brand. We value individuals who are empathetic, patient, and committed to providing outstanding service. If you thrive in a dynamic environment and enjoy helping others, this position is perfect for you.
Asticom offers a supportive work culture where your contributions are recognized and rewarded. Join us in our mission to exceed customer expectations and build lasting relationships with our clients.
Tanggung Jawab
- Handle customer inquiries via phone, email, and in-person with professionalism and efficiency
- Resolve customer issues and complaints in a timely manner
- Provide accurate product information to assist customers with their needs
- Process orders, returns, and exchanges according to company policies
- Maintain detailed customer records and update information in our database
- Collaborate with team members to ensure seamless customer service delivery
- Meet performance metrics including response time and customer satisfaction scores
Kualifikasi
- Excellent verbal and written communication skills in English and Filipino
- Strong problem-solving abilities with a customer-focused approach
- Active listening skills to understand customer needs and concerns
- Empathy and patience when dealing with difficult situations
- Effective time management and multitasking capabilities
- Previous customer service experience is preferred
- High school diploma or equivalent qualification
- Proficiency with basic computer applications and customer service software