Deskripsi Pekerjaan
Are you a people person with a passion for excellence? SM Supermalls, the country's leading mall operator, is looking for a dynamic and service-oriented Customer Service Assistant to join our team at SM City Telabastagan. In this role, you will be the face of our mall, ensuring that every shopper has a seamless, pleasant, and memorable experience.
As a Customer Service Assistant, you will act as a primary point of contact for mall patrons, providing administrative support and operational assistance that keeps our facility running smoothly. We are looking for individuals who can maintain a positive attitude, handle inquiries with professional grace, and thrive in a fast-paced retail environment. If you are committed to high-quality service and want to grow your career with a premier organization, we want to hear from you!
Tanggung Jawab
- Welcome mall guests warmly and assist with inquiries regarding store locations, mall promotions, and events.
- Handle customer concerns and feedback professionally, ensuring timely resolution and high satisfaction scores.
- Perform administrative tasks such as processing mall gift certificates, loyalty program registrations, and facility bookings.
- Collaborate with security and maintenance teams to report facility issues or potential safety concerns.
- Maintain accurate logs of daily transactions and provide reports to the mall administration office.
- Assist in the execution of mall-wide activations, holiday events, and seasonal marketing campaigns.
- Ensure that the customer service desk is tidy, well-stocked with brochures, and fully operational at all times.
Kualifikasi
- Bachelor’s degree in Business Administration, Hospitality Management, Communications, or any related field.
- Excellent communication and interpersonal skills, with the ability to speak clearly and professionally in both English and Filipino.
- Strong problem-solving abilities and a calm demeanor under pressure.
- Customer-centric mindset with a genuine desire to assist others.
- Proficiency in Microsoft Office Suite (Word, Excel) for basic administrative reporting.
- Willingness to work flexible hours, including weekends, holidays, and shifting schedules.
- Ability to multitask in a busy, high-traffic retail environment.
- Previous experience in retail, hospitality, or front-desk operations is an advantage but not required.